Frequently Asked Questions

Browse our collections, select your desired items, choose your size, and click "Add to Bag". When you're ready, click the bag icon to review your items and proceed to checkout. We accept PayPal, Visa, Mastercard, and American Express.

We process orders quickly. If you need to make changes, please contact us at service@str4it.com within 2 hours of placing your order. After this window, we may not be able to modify your order as it may already be in the shipping process.

We accept PayPal, Visa, Mastercard, and American Express. All transactions are processed securely through PayPal's encrypted payment system.

Yes! Every order comes with our signature packaging. If you'd like special gift wrapping, please mention it in your order notes at checkout.

Within Singapore: 2-4 business days (standard) or 1-2 business days (express). International Asia: 5-10 business days. Worldwide: 7-15 business days. Please see our Shipping Policy for full details.

Yes! Free standard shipping on orders over S$200 within Singapore, and over S$400 for international orders.

Once your order ships, you'll receive a tracking number via email. You can use this to track your package on the carrier's website.

Yes, we ship worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, with all original tags attached. Please see our Returns & Refund Policy for full details.

Email us at service@str4it.com with your order number and the items you'd like to return. We'll send you return instructions within 24-48 hours.

We don't offer direct exchanges. Please return the original item and place a new order for your desired size or color.

Our sizes generally run true to standard sizing. Kaftans and sarongs are free-size/one-size. For specific measurements, please refer to the size guide on each product page or contact our customer service team.

Yes! All our products feature hand-printed patterns using traditional artisanal techniques. This means each piece may have slight variations that make it unique — this is part of the beauty of handcrafted goods.

Silk items: Dry clean only. Cotton items: Machine wash cold on gentle cycle. Do not bleach. Iron on low heat. Store in a cool, dry place. Specific care instructions are included with each purchase.

No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and enjoy a faster checkout process.

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