14-Day Return Policy: You may return any unworn, unwashed item with original tags attached within 14 days of delivery for a full refund.
How to Return
- Email us at service@str4it.com with your order number and the items you wish to return.
- We will provide you with a Return Authorization and shipping instructions within 24-48 hours.
- Items must be returned in their original condition — unworn, unwashed, with all tags attached.
- Original packaging should be included where possible.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
Non-Returnable Items
- Sale items marked as "Final Sale"
- Items that have been worn, washed, or altered
- Items without original tags attached
- Items returned after the 14-day return window
Exchanges
We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order. Our customer service team is happy to assist with sizing questions before you order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at service@str4it.com within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund including return shipping at no cost to you.
Contact Us
For any return-related questions, please reach out to our customer service team:
Email: service@str4it.com
Phone: +65 8555 3654
Hours: Mon-Fri, 9:00 AM - 6:00 PM (SGT)